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Code of ConductFROM THE DESK OF PETE PETITTo My Fellow Matria Employees: Matria's health enhancement programs for diabetes, cardiovascular diseases, respiratory disorders, high-risk obstetrics, cancer, chronic pain, depression and WellCare are founded on certain key principals…delivering the right care, for the right participant, at the right time. In delivering our services, Matria has established a long-standing reputation for honesty and integrity. We are known for our character and our sense of caring…for our participants, our physicians, our payors and each other. The Matria family is anchored on ethics, pledged to excellence and committed to delivering the highest quality of healthcare. Our Code of Conduct is our guide by which we have earned our reputation and the standards by which we will sustain it. Like our health enhancement programs, Matria's Code of Conduct is also founded on key principles…doing the right thing, for the right reason, all of the time. Matria has established a Corporate Compliance and Ethics Plan which is based on our Code of Conduct. The purpose of this program is to educate managers, employees and agents of our Company about the laws, regulations and standards governing the delivery of our high-quality healthcare services. We have, or will be developing, many other policies and procedures that should ensure everyone within Matria has a clear understanding of the professional, legal, and personal expectations in our workplace. The Code of Conduct is to be used as a resource to guide us in handling situations we encounter in our daily activities. It is the responsibility of each of us to familiarize ourselves with the Code. Please review it thoroughly. Your adherence to its spirit, as well as its specific provisions, is absolutely critical to our future. If any aspect of the Code of Conduct or Corporate Compliance and Ethics Plan is unclear to you, or if you have questions or concerns about a situation you are facing, please seek assistance. Consistent with our “open door” communications philosophy, you are encouraged to participate in our “Letter to the CEO” program. Additionally, I hope you feel comfortable discussing your questions and concerns with your supervisor or senior management. If you do not wish to do so, or if your supervisor/senior management is not able to address your issue, you may contact the Corporate Compliance Officer or our deputy Corporate Compliance Officer; Senior Vice President, Legal & General Counsel; Senior Vice President, Administration; Vice President, Human Resources Compliance & Relations; President and Chief Operating Officer or me, your Chairman and Chief Executive Officer. In addition, you may call the compliance hotline, which is discussed in more detail in this booklet. Please become familiar with the basic concepts outlined in this booklet and the other educational programs and documents that will be presented at your work location. We seek your input, contributions and ideas to achieve our goals. You have helped us achieve our great reputation in the healthcare industry through your involvement and creativity and we know we can count on your continued support. It is your responsibility to report any violations you become aware of, and in doing so, you can be assured of no reprisal on the part of any member of the Matria organization. If you know of an infraction or reasonably suspect an infraction, you are obligated to report it to the proper Matria resources. Your failure to adequately report known violations may result in disciplinary action. periodically. In addition, new policies/procedures and compliance memoranda addressing compliance standards may be issued, and they will become part of this Compliance and Ethics Plan. Sincerely,
Parker H. Petit
INTRODUCTIONThis Code of Conduct applies to all employees, officers and directors of Matria Healthcare, Inc. MATRIA’s continued success and reputation are dependent upon each employee, officer and director adhering to the highest ethical and legal standards of business conduct. Set forth in this document is MATRIA’s policy with respect to the Company’s standards of conduct and the obligations of employees, officers and directors to avoid conflicts of interest and to comply with all laws and regulations applicable to MATRIA and its businesses. These statements are reminders of each employee’s, officer’s and director’s obligations and are neither exclusive nor exhaustive. Inevitably situations will arise to which no reference is made in this Policy. It is expected that each employee, officer and director will have the sensitivity to recognize when he or she is in a situation that raises ethical or legal questions and to seek advice from a manager, the Corporate Compliance Officer or any Deputy Corporate Compliance Officer, Corporate Human Resources Department, Corporate Legal Department or the Chairman & CEO. The general compliance standards of conduct described below are intended to be supplemented by more detailed policies and procedures, and it is expected that the standards of conduct and the supplementary policies and procedures will from time to time be modified to reflect changing concerns. As used in this code, the term “employee” shall include directors, officers and employees.
CODE OF CONDUCTCompliance with Laws and Regulatory RequirementsMATRIA’s policy is to operate its businesses in strict compliance with all laws and regulatory requirements. Under no circumstances shall an employee take any action on behalf of the Company that he or she knows or reasonably should know violates any applicable law or regulation. Every employee is expected to be familiar with the basic legal and regulatory requirements that apply to his or her duties on the job. Employees who need help to understand his or her legal obligations are expected to ask a manager or a Company attorney for instruction or advice. Compliance with Accounting ProceduresAll funds and other assets and all transactions of MATRIA must be properly documented, fully accounted for, and promptly recorded in the appropriate books and records in conformity with generally accepted accounting principles. All payments of money, transfers of property, furnishing of services, and other transactions must be reflected in full detail in the appropriate accounting and other business records of MATRIA. With the exception of disbursements from petty cash funds, no MATRIA payments shall be made in currency. Managers at all levels are responsible for the completeness of the documentation of transactions and for ensuring that funds are spent for the described purposes. Management is responsible for instituting appropriate and effective internal control procedures and monitoring the effective operation of those procedures on a regular basis. These established practices and procedures must be followed to assure the complete and accurate recording of all transactions. All staff and management, within their areas of responsibility, are expected to adhere to these procedures, as directed by appropriate Company officers. Inappropriate management override of internal controls is prohibited. Deviations from policy or other management intervention should be rare, always communicated to and approved by at least the next higher level of management and adequately documented. Employees are required to make full disclosure of all relevant information to and otherwise fully cooperate with internal or external auditors and MATRIA’s legal counsel in the course of compliance audits or investigations with respect to this guideline. Accuracy, Retention and Disposal of Documents and RecordsMATRIA’s policy is to prepare all business records with care and honesty. Each MATRIA employee is responsible for the integrity and accuracy of the Company’s documents and records, not only to comply with regulatory and legal requirements, but also to ensure records are available to support MATRIA’s business practices and actions. No one may alter or falsify information on any record or document. Medical and business documents and records are retained in accordance with the law and our record retention policy. Medical and business documents include paper documents such as letters and memos, computer-based information such as e-mail or computer files on disk or tape, and any other medium that contains information about the Company or its business activities. It is important to retain and destroy records only according to the Company’s policy. Employee’s must not tamper with records, nor remove or destroy them prior to the specified destruction date. Full, Fair and Accurate Public DisclosureMATRIA applies the highest ethical standards in its financial and non-financial public reporting and follows all applicable Securities and Exchange Commission, NASDAQ, and other standards and rules regarding reporting. All employees are responsible for full, fair, accurate, timely and understandable disclosure in reports and documents that a Company files with, or submits to, the Commission and in other public communications made by the Company. As such each employee has the responsibility to be truthful and accurate in their accounting and reporting practices and to immediately report to appropriate Company personnel any information that he or she becomes aware of that affects disclosures made by MATRIA. This includes any violations of law or this Code of Conduct that may warrant disclosure to appropriate government authorities. If speaking and reporting to people outside MATRIA is not part of an employee’s normal job responsibilities, MATRIA employees are expected to forward requests for information to the appropriate individual or department. Billing and ClaimsMATRIA is committed to ensuring that all claims for payment are true and accurate and conform to all Federal, State and private payor requirements. MATRIA employees and agents are prohibited from knowingly presenting or causing to be presented claims for payment or approval that are false, fictitious or fraudulent.
Relationships with Participants, Suppliers and Referral SourcesIt is MATRIA’s policy that all contacts with participants, suppliers, customers and referral sources must be maintained as arm’s length business relationships and should avoid even the appearance of impropriety. Employees and agents are prohibited from making direct or indirect payments to sources of referrals, except as MATRIA reasonably ascertains are authorized by law. Indirect payments would include the use of any MATRIA property, services, or personnel, as well as expensive gifts or exorbitant entertainment. At times, MATRIA may need to acquire the services of physicians, nurses or other health professionals who may otherwise be in a position to make or influence referrals to MATRIA. All compensation arrangements between MATRIA and potential referral sources shall be in writing, shall be reviewed by legal counsel and shall conform with all applicable laws. Entertainment of referral sources should be conducted within the bounds of applicable laws and good taste and never under circumstances that might suggest a compromise of the impartiality of such persons or raise questions about their integrity or the motives of MATRIA. Any item or service provided to a referral source must be described on a designated expense report in a form approved by MATRIA. It is MATRIA’s policy that it will not provide to participants or referral sources goods, services, or other items of value free of charge or at a price below cost in order to influence the flow of business to MATRIA. See below regarding promotion of MATRIA’s products and services and prohibitions against bribes and improper payments. Promotion of MATRIA’s Products and ServicesIt is MATRIA’s policy that all marketing of its products and services shall be honest, straightforward, fully informative and non-deceptive. All marketing materials must be reviewed by legal counsel prior to being used. Consistent with Relationships with Participants, Suppliers and Referral Sources above, salespeople must not offer physicians, participants or other potential referral sources incentives in cash or in-kind for their business. No salesperson shall engage in any marketing activity that either explicitly or implicitly implies that any beneficiary of a Federal, State or private healthcare plan is not obligated to pay applicable coinsurance or deductibles or, except to the extent MATRIA reasonably ascertains is authorized by law, can receive “free” products or services. In no event will MATRIA make unsolicited telephone calls to any beneficiary of a Federal or State healthcare program for the purpose of soliciting such beneficiary’s business. It is MATRIA’s policy that compensation to employees and independent contractors engaged in educating the general public regarding the availability of MATRIA’s products and services in the community, creating a liaison between MATRIA and its referring physicians or marketing MATRIA’s products and services shall be structured in a manner that does not encourage practices contrary to applicable law. Bribes and Improper PaymentsNo employee or agent of MATRIA may enter into any agreement or arrangement that calls for a commission, rebate, consultant or service agreement, bribe, kickback, or otherwise, when such employee or agent knows or should suspect from the surrounding circumstances or after reasonable good faith inquiry, that the intent or probable result is to improperly reward, directly or indirectly:
Employees and agents are prohibited from giving inducements to such individuals to make decisions or take action favorable to or make referrals to MATRIA, whether relating to obtaining or retaining business or otherwise. The concept of an improper reward includes the giving of anything of value, not just money. No action that would otherwise be suspect is permissible merely because it appears to be customary in a particular location or a particular area of business activity. MATRIA shall, to the extent feasible, require that all business arrangements between MATRIA and possible sources of participant or customer referrals conform with the safe harbor regulations under the Medicare/Medicaid Anti-Kickback Statute as codified in the Code of Federal Regulations. MATRIA shall further require that all compensation arrangements with physicians, nurses and other health professionals who also make referrals to MATRIA shall conform with applicable exceptions to the physician self-referral prohibitions as codified at 42 U.S.C. § 1395nn (commonly referred to as the “Stark” legislation) and related regulations. Engagement of Independent Contractors, Agents and ConsultantsMATRIA sometimes needs services offered by outside independent contractors or consultants who are not employees of MATRIA. Under some circumstances, an independent contractor or outside consultant can be deemed an agent of MATRIA. Political Activity
Employment Policies
Insider TradingNo person affiliated with MATRIA may directly or indirectly effect securities transactions on the basis of “material insider information” until that information has been fully disseminated to the public. “Material insider information” is any information about the Company or another issuer that is not generally known to the public, and which could affect a decision to buy, sell or hold the stock of the Company or such other issuer. In addition, disclosure of such “material insider information” to persons outside the Company is strictly forbidden. CopyrightsMATRIA employees may only use copyrighted materials pursuant to the Company’s policy on such matters. Anyone obtaining access to other companies’ or individuals’ materials, whether in electronic or any other medium, must respect all copyrights and may not compile, retrieve, modify, forward or use copyrighted materials except as permitted by the copyright owner. Quality of CareWe treat all participants with respect and dignity and our actions shall reflect professional caring and concern for the participant and the participant’s representatives, family or significant others. We strive to provide high-quality care that is appropriate, safe and in compliance with all applicable laws, regulations, manufacturers guidelines and professional standards. We encourage each employee to continually evaluate existing methods of delivering services in order to discover more effective ways of serving our customers (participants, physicians, employers and others). We employ properly licensed staff with expertise and experience. Decisions impacting the participant’s plan of care are to be based on sound clinical judgment, utilizing the Company’s polices and procedures as guidelines to the provision of care. Participant/Customer InformationMATRIA will maintain complete and accurate participant records and databases. MATRIA participants and customers have the right to expect that their privacy will be protected and that participant specific information will only be used by and released to authorized persons. MATRIA is committed to maintaining the confidentiality of participant/customer information. Disclosure of participant/customer information to any unauthorized person is expressly forbidden. All participant/customer information shall be retained in accordance with the law and MATRIA’s applicable record retention policies. ConfidentialityMATRIA and its employees will treat all trade secrets and proprietary information as confidential. Trade secrets and confidential information are not to be released, published, revealed, or disclosed, directly or indirectly, to any other person outside of MATRIA except as specifically authorized by the Company and needed to further the Company’s interests. The Company’s confidential information must never be transmitted, sent or forwarded to other employees inside the Company who do not have a legitimate need and authorization to know the information. Antitrust LawsMATRIA competes vigorously but fairly within the industries in which it operates and complies with all applicable antitrust laws and regulations. Agreements with any competitors regarding pricing, terms or conditions of sale or to restrain competition in other ways, such as by allocating products, markets, territories or customers, are strictly forbidden. Conflicts of InterestIt is MATRIA’s policy that no employee shall maintain any relationship, activity, or ownership interest that might create a conflict between his or her personal interests and the business interests of MATRIA. Each employee is expected to adhere to a strict standard of loyalty and ethics in avoiding such situations that might be thought to influence her or his actions or prejudice her or his judgment in handling MATRIA’s business. Implicit in such standard is the obligation to make prompt and full disclosure of any potential conflict of interest. All exempt, salaried personnel are expected to apply all of their ability and, except in the case of outside directors and part-time and PRN employees, all of their working effort to furthering the business interests of the Company. Honesty and integrity must characterize every employee’s business activities and unscrupulous or illegal dealings of any kind are not permitted. The potential for conflicts of interest is greatest for employees whose jobs involve decisions for MATRIA in its dealings with third parties. Examples: The facts in each situation will determine whether a particular interest constitutes a potential conflict. The following examples are not exclusive and are intended to suggest situations that would be considered conflicts.
Environmental ComplianceMATRIA’s policy is to comply with all environmental laws and regulations as they relate to MATRIA’s operations. MATRIA shall operate each of its facilities with the necessary permits, approvals and controls. MATRIA shall diligently employ the proper procedures with respect to handling and disposal of hazardous and biohazardous waste, including, but not limited to, medical waste. Reporting Violations and Communicating ConcernsAs part of its commitment to ethical and legal behavior, MATRIA requires its employees to report to MATRIA any actual or apparent violations of law or ethical standards and any questionable accounting or auditing matters so that they may be investigated and dealt with appropriately. This obligation extends to any instance where an employee suspects, but is uncertain whether, a violation may be occurring. Failure to comply with this duty to come forward is a violation of policy To obtain guidance on a Code of Conduct or Compliance and Ethics Plan issue or to report a suspected violation, employees may choose from several options. Employees should first speak with his or her supervisor. If the employee feels uncomfortable talking with his or her supervisor, the employee should speak with higher management. If the employee also feels uncomfortable discussing the matter with higher level management, the employee should contact the Corporate Compliance Officer or any Deputy Corporate Compliance Officer, Corporate Human Resources Department, Corporate Legal Department or the Chairman & CEO. To provide employees with another means of communicating concerns regarding possible violations of the Code of Conduct or Compliance and Ethics Plan, the Company maintains a toll-free compliance hotline. The compliance hotline will not identify the source from which the call originates so that the caller may remain anonymous if he or she so chooses. However, callers are encouraged to provide their name and contact information so that the investigator may contact them with any follow-up questions. The phone number of the compliance hotline will be publicized in the Company e-Directory and, as appropriate, on work area posters. All reports of possible misconduct or wrongdoing will be handled in a manner that protects the privacy of the individual reporting the matter to the greatest extent possible. There will be no retribution for anyone solely on the basis that he or she reported what he or she reasonably believed to be an act of wrongdoing or a violation of the Code of Conduct or Compliance and Ethics Plan. Any employee who deliberately makes a false accusation will be subject to discipline. Waivers of the CodeAny waiver of the provisions of the Code of Conduct for executive officers or directors requires the approval of the Board of Directors. EnforcementMATRIA’s Corporate Compliance Officer, in coordination with senior management, the Corporate Legal Department and, where appropriate, the Board of Directors-- is responsible for overseeing the fair, prompt and consistent enforcement of this Code of Conduct, including the investigation of possible violations and the undertaking of remedial actions. SanctionsMATRIA has a long-standing commitment to conduct all business activities with the highest ethical standards. Accordingly, this Code of Conduct is important to the Company and must be taken seriously. Violations of the Code of Conduct will not be tolerated and will result in disciplinary action. Depending on the nature of the violation involved, violation of the Code of Conduct may also result in civil or criminal legal enforcement actions.
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